We dispatch all fresh orders on the same day or on the next working day. If customer place the order before 12 PM (noon) then his/her order will be dispatch on the same day.

We delivery the order to the customer within 4-7 days (maximum). If the order is not delivered within said time period (sometimes delivery boys don’t call the customers) then you can call us at 91 (885) 2030371 Mon to Sat 10am to 5pm. 

Customer will receive the mail of tracking id (AWB number)  after we accept the order. We generally accept the orders either on the same day or on the next working day. If you don’t receive the tracking id through the mail then feel free to contact us. support@firstshine.life

There are some pincode in which our delivery companies do not delivery the order so in that case we intimate the customer about the same within 1-2 days.  

We have following delivery partners who delivery the orders to the customers. 
1. Delhivery
2. Ekart Logistics
3. Ecom express
4. Xpressbeess

How to track you order

It is very simple to track your order if you have your tacking id (AWB number) with yourself. If you don’t have the tracking id after placing the order then feel free to contact us at 91 (885) 2030371 Mon to sat 10am to 5pm. 

To track your order just click the TRACK YOUR ORDER tab given in the home page of the website. You will be redirected to the Courier company track page. Here just give your tracking id (AWB number) and track your order. 

You will receive the mail in which the tracking id will be given. You can either go to the link given in the email or you can msg us on instagram or call us (between working hours 11am-4pm) to know the status of your order. 

Return & Refund

You have 1 days to make return request. 

Return requests only is accepted when a mistake is ours. We have listed some of the mistakes which are eligible for return. 
1: You have received the wrong item like a different Size  or different product.
2: You have received a damaged item like without Wrape & Broken Bottle. 

You may call us or email us or msg us on Instagram to raise the return request. You will receive the reply from our side soon after you raise the return request so relax. 

In the above-mentioned cases, we will call you and give you the best resolution that we can. 

For all return requests, 3-4 photos of the received product will be required for proof. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

When Return is not available?

Return is not available 
1. No Return is available if you order the wrong Size Eg. You need 100ml and order 200ml.

 2. No return is available if you order the wrong products.         

No Exchange of any Product.